Frequently asked questions
We only source merchandise from socially responsible businesses with ethical manufacturing practices. Our products are manufactured in the United States & China.
Depending on your location we ship our products from one of three international warehouses, we have a warehouse in China, Australia and the United States.
Our fulfillment partner fulfills orders within 1-3 business day (Mon-Fri), a timeline which does not include Weekends or Holidays.
Once the order is fulfilled you will receive a tracking number to your email which you can use on our website.
Please remember that the delivery of your order is the responsibility of the shipping carrier.
Your product will arrive within 7-15 days due to temporary delays from COVID-19.
You can view our complete refund policy here.
Absolutely, please send an email to our support team at support@urbntrends.com to promptly receive a reply regarding your order, our team works 7 days a week for your satisfaction.